FAQS

How do I log in to the trading platform?

You will need to use the login details you have received on your registered email address after creating a Live or Demo trading account.

You will need to enter:

  • Trading Account number.
  • Trader’s password.
  • Server. Note: We kindly inform you that you can use the server I.P. address should the required server not be available. You will need to copy the Server I.P. address manually and paste it in the Server field.

How do I open an account?

Ans: The demo account allows you to trade risk-free by providing you with access to the Trading Platform and unlimited demo funds.

The live account allows you to open an account with real money to start trading right away. First, you choose the account type that best suits you, complete the online registration, submit your documents, and you are ready to go. We advise you to read the risk disclosure, customer agreement and terms of the business before you start trading.

What documents are required for me to open an account?

Ans: For Live accounts, we need at least two documents to accept you as an individual client:

  • Proof of Identification – current (not expired) and coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar
    identification document containing your photo such as your identification card or driving licence.
  • Proof of Address – a Bank Statement or Utility Bill. Please ensure that the documents
    provided are not older than 6 months and that your name and physical address is displayed.

Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.

The verifications department will check your documents within 48 hours. Kindly note, any deposits will be credited to the account only after your materials have been approved and your account is fully activated.

What is the minimum amount of funds required to open an account?

Ans: The minimum initial deposit depends on the account type selected.

How do I deposit funds into my account?

Ans: We offer a variety of deposit options such as wire transfer, credit cards and bank transfers.

How do I withdraw funds?

Ans: You can withdraw at any time from the funds that are surplus to any margin requirement.

What are the minimum trading volumes?

Ans: The minimum trading volumes will depend on the account type. However, the minimum trade size we accept is 1 micro lot (0.01 lots). Minimum volume for U.S. Oil, U.K. Oil and Indices is 1 standard lot.

Do you have any additional fees?

Ans: We do not have any additional fees.

What do I do if I have any problems with trading or would like to place an order via phone call or live chat?

Ans: If you & experiencing any problems with your trades, or would like to edit an order over the telephone, please contact our customer service team via phone. Please note that our customer service team will only be able to edit or close existing trades made only.

When does the market open?

Ans: An actual 24-hour market, Forex trading begins each day in Sydney, and moves across the globe as the business day begins in each financial centre, first to Tokyo, London, and then New York. Unlike any other financial market, investors are able to respond to currency fluctuations caused by economic, social and political events at the time they occur – day or night. The market never closes.

How do I minimise my risk?

Ans: The most common risk management tools in Forex trading are the limit orders and stop-loss orders. A limit order restricts the maximum price to be paid or the minimum amount to be received. A stop-loss order sets a particular position to be automatically liquidated at a predetermined rate to limit potential losses should the market move against an investor position.

I have more questions to ask.

Ans: Please go on our live chat for further assistance. One of our dedicated customer support will be able to answer any questions you may have. We offer live support to all our clients.

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Risk Warning: Trading in Foreign Exchange, CFDs, and Equities on margin carries a high level of risk and may not be suitable for all investors. You are advised to carefully consider your investment objectives, level of experience and risk appetite before deciding to trade. Trading in CFDs and margin forex involves the risk of losing substantially more than the initial investment, and CFD investors do not own or have any rights to underlying assets. It is possible to sustain a loss of some or all of your investment, therefore you should not invest money that you cannot afford to lose. We recommend you seek professional advice from an independent financial advisor before trading on or through our platforms.

General Advices: The information on this website is general advice only. It does not take into account your financial objectives, situation or needs. We recommend you seek professional advice from an independent financial advisor before trading on or through our platforms.

The Kern Private Capital Group: The trading name Kern Private Capital, its logo, trademark and website www.kernprivatecapital.com is belong to Kern Private Capital Limited, which is registered under the Laws of Saint Vincent & the Grenadines (25961 BC 2020) having its registered office at The Financial Services Centre, Stoney Ground, Kingstown, St. Vincent & the Grenadines. It is the issuer of this website and the operator of it’s CFD, FX, commodities and etc trading platform.

The financial products provided on or through the trading platforms on this site are provided by Kern Private Capital Limited (SVG). Some payments are processed by Kern Private Capital Limited (US, ID #20201699808) with registered address at 484 Pearl East Circle, Suite 101, Boulder, CO, 80301, United State.

Kern Private Capital Limited (US), is registered under the Financial Crimes Enforcement Network (FinCEN) MSB Reg Number: 31000172868119.

Jurisdictional Disclaimer : The information on this site is not directed at residents of the United States, Belgium, North Korea or any particular country outside United Kingdom and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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